soulfeed-box

FREQUENTLY ASKED QUESTIONS

SoulFeed Care Package Basics

What is a subscription box?

It’s a simple, money-saving, hassle-free way to send your college student some love in a care package every month!

How much does it cost?

Much cheaper than if you sent this care package yourself! The value of each box varies from $40-50, and depending on the subscription program you’ll pay $39.99 for a 1-time care package; $34.99 for the month-to-month  care package program; $29.99/month for the 4 month program; and $27.99/month for the 8 month program. Plus only $3.99 shipping per package. (if you mailed this package yourself it’d cost between $10-17!)

What’s inside a SoulFeed Box?

Check out this link to see what’s in the box!

How does the SoulFeed care package help growth faith?

SoulFeed’s philosophy is to help college students own their own faith and deepen their relationship with Jesus. Along with lots of incredible munchies and fun goodies, each care package contains 4 simple weekly devotions themed around the most critical issues college students are facing. These devotions include Bible verses, thought-provoking questions and challenges, and practical advice and heartfelt encouragement for deepening their relationship with Jesus in the context of college life.

Why is a SoulFeed box important?

The average cost of a year of college is $15,000—an investment in the mind. The average cost of a year of college housing & meal plan is $11,000—an investment in the body. Yet what matters most is the soul, and it’s often left out of the equation. Click here to learn why the college years are critical to faith formation.

Can I personalize a message with a SoulFeed care package?

Your name (the sender) will appear on the label of the package. And each month when the SoulFeed box ships, you (the sender) will receive a helpful reminder email letting you know it’s on the way to your college student, including a list of all items in that month’s package as well as the theme and scriptures in the student devotions, PLUS we’ll also send you  a devotion just for parents. We recommend you then send a personal email to your student letting them know a box is on the way, along with some encouragement!

Is SoulFeed just for college students?

While SoulFeed is designed to address typical issues college students are facing, it’s still relevant and helpful for the spiritual growth of any teenager or adult. It’s also great for people serving in the military. Our 1-time care packages are wonderful for family and friends anywhere!

Who are the people behind SoulFeed?

Learn more about us by clicking here!

Food allergies

We are Peanut-Free!

We’ve made the choice to not ever include ANY snacks with peanuts or peanut butter in them, in order to make sure our students and even their roommates who might have peanut allergies are safe.

However, we do sometimes have items with almonds or other tree nuts, and some of our products may be manufactured in a facility with peanuts. If your student has nut allergies, we suggest you contact us at soulfeed@mylifetree.com and we can tell you if the upcoming box has any snack products with nuts.

Most (but not all) snacks in SoulFeed are gluten-free

We always try to make sure at least three of the snacks are nutritious and gluten-free, non-GMO, dairy-free and either organic or all-natural…and then we typically include a fun “classic” snack with good ole’ fashioned sugar! 

Other food questions:

At this point, we are unable to accommodate special requests for packages that are specifically 100% vegan, dairy-free, nut-free (other than peanuts), etc.

Parents will receive details and links on all snacks prior to mailing:

Several days prior to each care package mailing, the sender will receive an email with detailed info about every item in the package, and we are including links to the manufacturer and noting if they have tree nuts, soy or dairy on each item so that they can give their students a heads up to avoid a snack and give it away to a lucky friend!

2017-2018 Shipping schedule

What’s the SoulFeed shipping schedule?

We base our shipping dates based on the standard college schedule. Packages are shipped via priority mail and should be received within 3-5 days of ship date. Monthly subscribers will receive an email several days prior to the care package ship date letting them know what’s in the box. All senders will also receive an email with tracking link when the box ships. Note: There are no regularly scheduled SoulFeed Care Packages shipped in June, July, August and January, although 1 time orders can be shipped any month upon request. 

First semester (2017):
September’s care package: ships 9.1.17
October’s care package: ships 9.28.17
November’s care package: ships 10.27.17
December’s care package: ships 11.27.17

Second semester (2018):

February’s care package: ships 1.29.18
March’s care package: ships 2.26.18
April’s care package: ships 3.28.18
May’s care package: ships 4.25.18

No packages are automatically shipped for the months of Jan. June, July and August. If you would like to send a package during these months (summer semester, birthday, etc) please select the 1-time gift option and the package will ship within 1 business day.

Important Shipping Information

What is SoulFeed’s shipping carrier?

We currently ship SoulFeed care packages via USPS Priority Mail (United States Postal Service). Packages ship from our warehouse in Colorado, and take anywhere from 1-4 days to arrive. Your college mail service may add an additional day or two to process the package and distribute it to the final destination.

Where does SoulFeed ship to?

We currently ship SoulFeed care packages via USPS to anyone in the United States, including Hawaii, Alaska and APO/FPO military addresses.

Unfortunately due to customs/taxes/tariffs and ridiculous paperwork, we are unable to ship to Canada or other countries at this time. We’re sorry, it is a bummer!

Can I order now even if I don’t know my college student’s mailing address yet?

Yes! Each month’s boxes are in limited supply, so we suggest you order the program put YOUR shipping information in as a placeholder. You can log in to your account to update the shipping address when you receive your college student’s correct mailing address. We will also send out a reminder to confirm the correct address before the SoulFeed care package ships! PLEASE CONFIRM YOUR STUDENT’S CORRECT US POSTAL SHIPPING ADDRESS ACCORDING TO THE GUIDELINES OF THEIR COLLEGE. (see next section for details)

How can I avoid delayed/lost shipments?

All college campuses have a specific mail format for how packages must be addressed via USPS  for campus residence areas (this might be different than packages received through UPS or FedEx).  You MUST check your college mail guidelines (this is available on nearly every university website!) Many colleges will NOT deliver packages unless they are addressed exactly as they require. Including excessive information such as dorm room number, college name, etc if not required by the college will delay your package.  Your student will need to know where to pick up package mail on their campus. Sometimes it is the residence hall desk or mail room, other times it is delivered to a campus mail center. Your student will likely receive a notification they have a package via email or pick-up slip in their physical mailbox, but you should also give them a heads up when we email you the shipping confirmation each month.

Will I get confirmation of shipment and a tracking number?

Yes, you will receive an email with tracking number when your package leaves our warehouse. Please inform your student a package is on the way so they can be on the lookout!

How do I update the shipping address?

It’s simple! Click on the “login” link at the top right of your screen on the www.soulfeed.com website. Use the email and password you set up when you first ordered your SoulFeed package. (If you’ve forgotten your password, simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, click the “edit” button in the Shipping Address area. Update your address, and click “save.”

How to I manage multiple recipients’ shipping addresses under my account?  

Basically, the first address that you enter becomes the “default address” that you’ll see on your account. For mulitple recipients at different addresses, you can “assign” a subscription to a specific address.

  1. Under “Shipping address” on the main account screen, “add an address”
  2. Then, go to “edit” the subscription that needs to be changed. At the bottom, there’s a box that says “choose a new shipping address”, and you select the address you want this subscription to go to in the drop down, and click “change”

Please contact Tiffany in customer service if you’re having trouble and she’ll help you out! email subscriptions@mylifetree.com

Can I choose the month in which I want my subscription to begin?

We’re sorry, but this is not a feature we can currently offer. Once you subscribe, you’ll be on deck to receive our next available box. If you have a specific month in mind—you’ll want to subscribe between the 1st and 24th of the prior month. (For example, if you want the October box, you’ll need to subscribe between September 1 and September 24.)

Can I skip a month?

SoulFeed automatically skips the months of June, July, August and January. Orders placed for 4 and 8 month programs will only skip the black-out months, an cannot be altered or have additional dates skipped.  If you are on the month-to-month plan, you can skip your next month by clicking on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered SoulFeed. (If you’ve forgotten your password—no problem! Simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, you will see a section called “Your Subscription(s).” Click to edit your subscription. Select the button that says “Skip Next Renewal”  Click the button, hit “change,” and you’re done.

When will my renewal be billed?

We process all renewals on the 12th of every month, which is the billing for the following month. If you’re on a 4 or 8 month plan, you’ll be billed on the 12th of the month after your last box is received, and you’ll be renewed for the same length term. (For example—if you’ve signed up for the 8 month plan in Sept, your plan will renew August 12th and your plan will begin again with an 8 month delivery schedule beginning in Sept.)

How do I update my billing information?

It’s simple! Click on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered your SoulFeed package. (If you’ve forgotten your password, simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, click the “edit” button in the Credit Card area. Update your card, and click “save.”

Can I turn off auto-renew/cancel the SoulFeed subscription?

Yes–it’s easy! Clicking on the “cancel subscription” button will stop the auto-renewals. Cancel by the 7th of the month to stop the shipping and billing for that month’s package. Click on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered SoulFeed. (If you’ve forgotten your password—no problem! Simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, you’ll see a section called “Your Subscription(s).” Click to edit your subscription. Hit the “cancel subscription” button, kindly tell us why you’re cancelling so we know how to make SoulFeed even better, and hit “yes, cancel me.”

Need help? contact us at subscriptions@mylifetree.com

NOTE: If you’re subscribed to one of our 4 or 8 month plans and still have boxes/months remaining, you’ll continue to receive the rest of the boxes in your subscription.

What is the SoulFeed cancellation/refund policy?

For month-to-month subscriptions: To avoid receiving the next box, you’ll need to cancel before you’re re-billed for the next month. Cancel on or before the 11th of any month, and you won’t be billed for or receive the next month’s box.

For 4 or 8-month subscriptions: Cancelling one of these subscriptions is like turning off your auto-renew: You won’t be billed for another term once you’ve received all the boxes in your term. (For example, if you have a 4-month subscription and you cancel after you receive your second box, you’ll still receive two more boxes, and you won’t be billed after that.) Cancel on or before the 11th of the month your renewal is to be processed. Your renewal will automatically be processed after your final box is received.

For questions regarding refunds please email subscriptions@mylifetree.com.

How to manage your subscription

What’s the difference between a subscription and a 1-time care package?

We offer three options for subscriptions: a month-to-month (auto-renews on the 12th of the month); a 4-month (auto renews at the end of 4 months) and an 8 month (auto renews at the end of 8 months.) We will contact all subscribers with subscriptions that carry over into the following school year in order to confirm renewal plans as well as update address. The benefit of the subscription program is that it offers discounts off of the single-box price, and provides a hassle-free service offering consistent encouragement and soul-nourishing for students!

The 1-time care package option does not auto-renew, and is a great option for a special 1-time gift of encouragement to a student or even a family member or friend. (non-student)

Can I choose the month in which I want my subscription to begin?

You’ll  be in queue to receive our next available box as soon as you subscribe. If you have a specific month in mind—you’ll want to subscribe between the 1st and 24th of the prior month. (For example, if you want the October box, you’ll need to subscribe between September 1 and September 24.)  If you have a request to delay a shipment please contact customer service at subscriptions@mylifetree.com or by calling 1-800-859-9098.

Can I skip a month?

SoulFeed automatically skips the months of June, July, August and January. Orders placed for 4 and 8 month programs will skip the black-out months, and cannot be altered or have additional dates skipped.  If you are on the month-to-month plan, you can skip your next month by clicking on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered SoulFeed. (If you’ve forgotten your password—no problem! Simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, you will see a section called “Your Subscription(s).” Click to edit your subscription. Select the button that says “Skip Next Renewal”  Click the button, hit “change,” and you’re done.

Need help with this? Please contact Tiffany at subscriptions@mylifetree.com and she’ll help you out!

How do I update the shipping address?

It’s simple! Click on the “login” link at the top right of your screen on the www.soulfeed.com website. Use the email and password you set up when you first ordered your SoulFeed package. (If you’ve forgotten your password, simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, click the “edit” button in the Shipping Address area. Update your address, and click “save.”

How to I manage multiple recipients’ shipping addresses under my account?  

Basically, the first address that you enter becomes the “default address” that you’ll see on your account. For mulitple recipients at different addresses, you can “assign” a subscription to a specific address.

  1. Under “Shipping address” on the main account screen, “add an address”
  2. Then, go to “edit” the subscription that needs to be changed. At the bottom, there’s a box that says “choose a new shipping address”, and you select the address you want this subscription to go to in the drop down, and click “change”

Please contact Tiffany in customer service if you’re having trouble and she’ll help you out! email subscriptions@mylifetree.com

When will my renewal be billed?

We process all renewals on the 12th of every month, which is the billing for the following month. If you’re on a 4 or 8 month plan, you’ll be billed on the 12th of the month before the next term begins, and you’ll be renewed for the same length term. (For example—if you’ve signed up for the 8 month plan in Sept, your plan will renew August 12th the following year and your plan will begin again with an 8 month delivery schedule beginning in Sept.)

How do I update my billing information?

It’s simple! Click on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered your SoulFeed package. (If you’ve forgotten your password, simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, click the “edit” button in the Credit Card area. Update your card, and click “save.”

Can I turn off the auto-renew for my SoulFeed subscription?

Yes–it’s easy! Clicking on the “cancel subscription” button will stop the auto-renewals.  Cancel by the 11th of the month to stop the shipping and billing for that month’s package. Click on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered SoulFeed. (If you’ve forgotten your password—no problem! Simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, you’ll see a section called “Your Subscription(s).” Click to edit your subscription. Hit the “cancel subscription” button, kindly tell us why you’re cancelling so we know how to make SoulFeed even better, and hit “yes, cancel me.”

NOTE: If you’re subscribed to one of our 4 or 8 month plans and still have boxes/months remaining, you’ll continue to receive the rest of the boxes in your subscription. Cancelling will not refund prepaid subscription plans–please contact customer service for assistance.

Need help? contact us at subscriptions@mylifetree.com or 800-859-9098

Customer Service

Questions about your SoulFeed order, renewals, or missing package?

Email our team in customer service at subscriptions@mylifetree.com. Or call us at 800-859-9098. (we’re here Mon-Fri, 8:00-5:00 MST)

Questions about our affiliate program, items in the package, or anything else?

Email Team SoulFeed at soulfeed@mylifetree.com

How can I give feedback?

We LOVE feedback! Good or bad—it helps make SoulFeed even better! Please send your feedback to soulfeed@mylifetree.com.

What are your customer service hours?

Monday through Friday from 8 a.m. until 5 pm. MST. We take evenings, weekends, and holidays off to refuel! But if you leave us a message after-hours, we’ll get back to you within one business day of returning.