What is SoulFeed’s shipping carrier?
We currently ship SoulFeed care packages via USPS Priority Mail (United States Postal Service). Packages ship from our warehouse in Colorado, and take anywhere from 1-4 days to arrive. Your college mail service may add an additional day or two to process the package and distribute it to the final destination.
Where does SoulFeed ship to?
We currently ship SoulFeed care packages via USPS to anyone in the United States, including Hawaii, Alaska and APO/FPO military addresses.
Unfortunately due to customs/taxes/tariffs and ridiculous paperwork, we are unable to ship to Canada or other countries at this time. We’re sorry, it is a bummer!
Can I order now even if I don’t know my college student’s mailing address yet?
Yes! Each month’s boxes are in limited supply, so we suggest you order the program put YOUR shipping information in as a placeholder. You can log in to your account to update the shipping address when you receive your college student’s correct mailing address. We will also send out a reminder to confirm the correct address before the SoulFeed care package ships! PLEASE CONFIRM YOUR STUDENT’S CORRECT US POSTAL SHIPPING ADDRESS ACCORDING TO THE GUIDELINES OF THEIR COLLEGE. (see next section for details)
How can I avoid delayed/lost shipments?
All college campuses have a specific mail format for how packages must be addressed via USPS for campus residence areas (this might be different than packages received through UPS or FedEx). You MUST check your college mail guidelines (this is available on nearly every university website!) Many colleges will NOT deliver packages unless they are addressed exactly as they require. Including excessive information such as dorm room number, college name, etc if not required by the college will delay your package. Your student will need to know where to pick up package mail on their campus. Sometimes it is the residence hall desk or mail room, other times it is delivered to a campus mail center. Your student will likely receive a notification they have a package via email or pick-up slip in their physical mailbox, but you should also give them a heads up when we email you the shipping confirmation each month.
Will I get confirmation of shipment and a tracking number?
Yes, you will receive an email with tracking number when your package leaves our warehouse. Please inform your student a package is on the way so they can be on the lookout!
How do I update the shipping address?
It’s simple! Click on the “login” link at the top right of your screen on the www.soulfeed.com website. Use the email and password you set up when you first ordered your SoulFeed package. (If you’ve forgotten your password, simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, click the “edit” button in the Shipping Address area. Update your address, and click “save.”
How to I manage multiple recipients’ shipping addresses under my account?
Basically, the first address that you enter becomes the “default address” that you’ll see on your account. For mulitple recipients at different addresses, you can “assign” a subscription to a specific address.
- Under “Shipping address” on the main account screen, “add an address”
- Then, go to “edit” the subscription that needs to be changed. At the bottom, there’s a box that says “choose a new shipping address”, and you select the address you want this subscription to go to in the drop down, and click “change”
Please contact Tiffany in customer service if you’re having trouble and she’ll help you out! email firstname.lastname@example.org
Can I choose the month in which I want my subscription to begin?
We’re sorry, but this is not a feature we can currently offer. Once you subscribe, you’ll be on deck to receive our next available box. If you have a specific month in mind—you’ll want to subscribe between the 1st and 24th of the prior month. (For example, if you want the October box, you’ll need to subscribe between September 1 and September 24.)
Can I skip a month?
SoulFeed automatically skips the months of June, July, August and January. Orders placed for 4 and 8 month programs will only skip the black-out months, an cannot be altered or have additional dates skipped. If you are on the month-to-month plan, you can skip your next month by clicking on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered SoulFeed. (If you’ve forgotten your password—no problem! Simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, you will see a section called “Your Subscription(s).” Click to edit your subscription. Select the button that says “Skip Next Renewal” Click the button, hit “change,” and you’re done.
When will my renewal be billed?
We process all renewals on the 12th of every month, which is the billing for the following month. If you’re on a 4 or 8 month plan, you’ll be billed on the 12th of the month after your last box is received, and you’ll be renewed for the same length term. (For example—if you’ve signed up for the 8 month plan in Sept, your plan will renew August 12th and your plan will begin again with an 8 month delivery schedule beginning in Sept.)
How do I update my billing information?
It’s simple! Click on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered your SoulFeed package. (If you’ve forgotten your password, simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, click the “edit” button in the Credit Card area. Update your card, and click “save.”
Can I turn off auto-renew/cancel the SoulFeed subscription?
Yes–it’s easy! Clicking on the “cancel subscription” button will stop the auto-renewals. Cancel by the 7th of the month to stop the shipping and billing for that month’s package. Click on the “login” link at the top right of your screen on the soulfeed.com website. Use the email and password you set up when you first ordered SoulFeed. (If you’ve forgotten your password—no problem! Simply click the “forgot password” link, and follow the steps listed.) Once you’re logged in, you’ll see a section called “Your Subscription(s).” Click to edit your subscription. Hit the “cancel subscription” button, kindly tell us why you’re cancelling so we know how to make SoulFeed even better, and hit “yes, cancel me.”
Need help? contact us at email@example.com
NOTE: If you’re subscribed to one of our 4 or 8 month plans and still have boxes/months remaining, you’ll continue to receive the rest of the boxes in your subscription.
What is the SoulFeed cancellation/refund policy?
For month-to-month subscriptions: To avoid receiving the next box, you’ll need to cancel before you’re re-billed for the next month. Cancel on or before the 11th of any month, and you won’t be billed for or receive the next month’s box.
For 4 or 8-month subscriptions: Cancelling one of these subscriptions is like turning off your auto-renew: You won’t be billed for another term once you’ve received all the boxes in your term. (For example, if you have a 4-month subscription and you cancel after you receive your second box, you’ll still receive two more boxes, and you won’t be billed after that.) Cancel on or before the 11th of the month your renewal is to be processed. Your renewal will automatically be processed after your final box is received.
For questions regarding refunds please email firstname.lastname@example.org.